Mastering change

The hospitality industry faces many changes.
But they can be successfully mastered.

Increasing regulations, changing customer behavior and new competitors are calling into question the business models of hotels, inns and boarding houses at ever shorter intervals.
The number of companies in the hotel industry has fallen by 11% in recent years. Urbanization and the resulting problems, such as the shortage of skilled workers, also make succession efforts often unsuccessful. In contrast, the number of apartments and houses increased by 75% over the same period. The starting signal for this development was provided by big players like Airbnb.

The industry at a glance

44.085
Hotels and guest houses
30.5
Mrd. Euro revenue per year
460
Mio. overnight stays in 2017
512.997
Employees
21.469
Apprentices
3.138
Company closures (6,3 %)
2.543
Company starts (5,1 %)

Important industry issues

  • City Tax
  • Rising legal requirements (data protection, hygiene, working time law)
  • Reduced vat rate under pressure
  • Focus on TRpG (Total revenue per guest)
  • Minimum wages
  • Skilled labour shortage
  • Impending overcapacity in city locations
  • Dominance of booking platforms
  • Digitization (Artificial Intelligence, Machine Learning)
  • Social Media – Reputation Management
  • The Chinese customer
  • Price Development (Energy, Food & Beverage)
  • Effective and efficient use of resources

Who we serve …

  • Hotels
  • Bed and breakfast & Guesthouses
  • Appartement rental
  • Investors / Property owner
  • Banks / Industry organisations
  • Supplier
  • Architects / Project developer
  • Insolvency practitioner

Consulting advisory

The key challenge for any business, is to make sure you are able to retain competitive advantage. We blend deep industry and operations expertise to help small and medium sized companies within the accommodation sector with their most pressing challenges.

Key questions for business leaders

Finance / Adminstration

  • How can we improve relevant KPIs in order to sustainably strengthen the company’s profits?
  • Funding or participations? Which option is best for start-ups and growth phases?
  • We expect falling profits: by what means do we reduce the costs accordingly?
  • What measures are required to successfully master an emerging or already existing crisis of the company?
  • How can audits by tax authorities and pension insurance institution be effectively managed?

Customer & Markets

  • Should we continue to expand, if so, should we achieve this through new products in existing markets or by entering new markets?
  • How will the needs of our customers change in the next 2-3 years and are we prepared for taking the necessary steps?
  • Should one consider food delivery companies as competitors to the catering industry or build up a strong cooperation?
  • Which expectations on the part of the customer will play an essential role in the field of digitization?
  • “Customization” – how do we design products with limited resources to target-oriented products?
  • How do we gain more time for the customer and how do we ensure his long-term loyalty?

Operations

  • What degree of digitization is right for our company?
  • What consequences could a non-GDPdU-capable POS system cause?
  • How can decision-making be made more effective?
  • How can we design our work processes so that our employees are always able to provide our customers with an excellent service?
  • How intensively should networking with major suppliers be realized?
  • How can production processes be optimized?
  • Should we consider outsourcing other parts of our value chain?

Human Resources & Education

  • Which strategies do we have to develop to meet the skills shortage?
  • How do we succeed in winning the TOP TALENT we need and retaining it in the long term?
  • What measures are needed to develop in-house skills?
  • What does the claim “culture eats strategy for breakfast” mean for the requirements of effective leadership?
  • How do continuous improvements become an integral part of the corporate culture?

Hotel Inspirations

Global corporate business traveller will most of the time stay loyal to their preferred choice of global brand like Starwood, Hilton, Hyatt or others, mainly because of all benefits which come along. Nevertheless, an increasing number of customers prefer a more individual guest experience. Properties, like Ett Hem in Stockholm, The Marlton Hotel in New York, The Orania in Berlin or The Silo in Cape Town deliver great and distinct hospitality with a personal touch.

Legendary properties

The Peninsula Hong Kong
hongkong.peninsula.com
Mandarin Oriental Hong Kong
mandarinoriental.com
Hotel Ritz, London
theritzlondon.com
Hôtel de Crillon, Paris
crillon.com
Hotel Adlon, Berlin
kempinski.com
The Pierre, New York
thepierreny.com
The Savoy Hotel, London
fairmont.com/savoy-london
Imperial Hotel, Tokyo
imperialhotel.co.jp/e/tokyo/

Country side

Hotel Fasano Punta del Este, Uruguay
fasano.com.br
Hotel The Fife Arms, Scotland
thefifearms.com
Schloss Elmau
Krün, Germany
schloss-elmau.de
Azerai
Can Tho, Vietnam
azerai.com/can-tho
Jackalope
Morning Peninsula, Australien
jackalopehotels.com
L`Horizon Resort and Spa
Palm Springs, USA
lhorizonpalmsprings.com
Villa Sorgenfrei
Radebeul, Germany
hotel-villa-sorgenfrei.de
Chez Georges, Rio de Janeiro
georges.life

In the mountains

Gasthof Bad Dreikirchen
Barbiano, Italien
baddreikirchen.it
Nest Inn Hakone
Hakone, Japan
nestinn-h.co.jp
Brücke 49
Vals, Schweiz
brucke49.ch
Miramonti
Avelengo, Italien
hotel-miramonti.com

City

Small properties (1 – 10 rooms)
Ett Hem, Stockholm
etthem.se
The Marlton Hotel, New York
marltonhotel.com
The Pilgrm, London
thepilgrm.com
Mama Ruisa, Rio de Janeiro
mamaruisa.com
Medium sized properties (20-80 rooms)
The Silo Hotel, Cape Town
theroyalportfolio.com
Hotel Orania, Berlin
orania.berlin.de
Hotel 1898 The Post, Gent
zannierhotels.com/1898thepost/en/
Freehand, Miami
thefreehand.com/miami
Fasano, Sao Paulo
fasano.com.br
Lloyd’s Hotel, Singapore
lloydsinn.com
Trunk Hotel, Tokyo
trunk-hotel.com
Hôtel de NELL, Paris
charmandmore.com/hotel-de-nell-home
Marktgasse Hotel, Zürich
marktgassehotel.ch
Nobis Hotel, Copenhagen
nobishotel.dk
The Old Clare Hotel, Sydney
theoldclarehotel.com.au
The Warehouse Hotel, Singapore
thewarehousehotel.com
The Fleming, Hong Kong
thefleming.com

City

Bigger properties (as of 80 rooms)
Hotel Cotton House, Barcelona
hotelcottonhouse.com
Hotel The Ned, London
thened.com
The Dewberry, Charleston
thedewberrycharleston.com
Muji Hotel, Shenzhen
hotel.muji.com/shenzhen
The Upper House, Hong Kong
upperhouse.com
The Tilden, San Francisco
tildenhotel.com

At the beach


Hôtel Les Roches Rouges, Côte d`Azur
hotellesrouchesrouges.com

Hotel San Cristóbal
Todos Santos, Mexico
sancristobalbaja.com
The Oyster Inn, Neuseeland
theoysterinn.co.nz
Hotel Parco dei Principi
Sorrento, Italien
royalgroup.it/parcodeiprincipi
Sound View Greenport
Long island, USA
soundviewgreenport.com

Resources

Designer & Architects

Lázaroro Studio, Barcelona
lazarorosaviolan.com/en
Studioilse, London
studioilse.com
Autoban, Istanbul
autoban.com.tr
GRAFT Architekten GmbH, Berlin
graftlab.com
Störmer Murphy and Partners, Hamburg
stoermer-partner.de
A4 estudio, Mendoza, Agentina
a4estudio.com.ar
March Studio, Melbourne
marchstudio.com.au
Max Pritchard Architect, Australia
maxpritchardarchitect.com.au
Linjian Design Studio, Chongqing
linjiandesign.com
ACDF Architecture, Montreal
acdf.ca
+tongtong, Wellington
tongtong.co
VTN Architects, Ho Chi Minh City
votrongnghia.com
Z_Lab, Seoul
z-lab.co.kr
EL EQUIPO CREATIVO, Barcelona
en.elequipocreativo.com
Deborah Berke Partners, New York
dberke.com
Champalimaud Design, New York
champalimauddesign.com

International fairs

AMBIENTE
Frankfurt, Germany
ambiente.messefrankfurt.com
Hotel Investment Forum
Berlin, Germany
berlinconference.com
ITB BERLIN
Berlin, Germany
itb-berlin.de
HOTELEX Shanghai
Shanghai, China
hotelex.cn/en-us/events
Salone del Mobile
Milan, Italia
salonemilano.it/en
MAISON & OBJET
Paris, France
maison-objet.com
The Hotel Show
Dubai, UAE
thehotelshow.com
London Design Festival
London, UK
londondesignfestival.com

Executive education

Hotelmanagement

Cornell University
School of Hotel Administration
Ithaca, New York, USA
cornell.edu
École hôtelière de Lausanne
Lausanne, Switzerland
ehl.edu
Hotelfachschule Heidelberg
Heidelberg, Germany
hotelfachschule-heidelberg.de
SDA Bocconi School of Management
Via Bocconi, 8
20136 Milano, Italy
sdabocconi.it
Hotel School Bruneck
Bruneck, Italy
lhfs-bruneck.it
The Japan Hotel School, Tokyo
jhs.ac.jp

Distance learning

The Open University
Milton Keynes, UK
open.ac.uk

Reading & Listening

Design & Interior

Casa Brutus
Design- und Architekturmagazin
casabrutus.com
Architectual Digest
ad-magazin.de
Wallpaper Magazine
Design, Architektur, Kunst und Reisen
wallpaper.com
The World of Interiors
worldofinteriors.co.uk
SALON
Das Magazin für Gastlichkeit, Design und Kultur
salon-mag.de
YATZER
Design, Reisen, Mode und Kunst
yatzer.com
Food Service
food-service.de
TOPHOTEL
tophotel.de

Travel

Condé Nast Traveller
Luxus-Reise-Magazin
cntraveller.com
Travel Magazine
travelandleisure.com

Global perspectives

The Monthly Barometer
monthlybarometer.com
Monocle
Globale Geschehnisse, Business, Kultur & Design
monocle.com

Contact

Learn more about our consulting services and arrange a personal, non-binding appointment.

Weiand Hospitality Consulting
Quartier Potsdamer Platz
Linkstraße 2, Level 8
10785 Berlin, Germany
Telefon: +49 30 700 12 7029
E-Mail: info@weiand-hospitality.de

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