How to compete with Amazon & Co.

For the purely stationary trade (bakeries, butchers, delis, etc.) in the inner cities, the situation is exacerbated by declining customer frequencies more and more, “said Chief Executive of the German Retail Federation Stefan Genth. A clear majority of the surveyed companies reported a drop in visitor numbers in a two-year comparison. The business situation of the city center dealers falls at the beginning of the year to a ten-year low. Only one in ten of the smaller companies assesses its situation as good. Innovative concepts and a little more “Thinking out of the box” can help to stop the permanent decline of these industries.

Important topics for the food and beverage sector

  • Rising legal requirements (data protection, hygiene, working hours law, opening times)
  • Minimum wages
  • Skill shortage
  • Digitization (Artificial Intelligence, Machine Learning, Payment Systems)
  • Social Media – Reputation Management
  • Going green and Bio / How to safeguard your supply chain
  • Driving bans in inner cities
  • Ever rising rents
  • New competition: Amazon Fresh, Uber Eats etc.
  • Price dynamics (Energy, Food & Beverage)
  • Effective and efficient use of resources

We advise customers from various sectors …

  • Delicatessen
  • Bakeries / Butcher
  • Stand alone Supermarkets
  • Food Markets
  • Wine merchants
  • Investors / Developer
  • Banks / Associations
  • Architects / Designer
  • Liquidator

Advisory

We blend Food Retail expertise with a deep understanding of operational processes to help you find and capture more value. We provide the precise mix of operational expertise, strategic foresight, and industry knowledge required to co-create solutions that work

Key questions for business leaders

Finance / Adminstration

  • How can we improve relevant KPIs in order to sustainably strengthen the company’s profits?
  • Funding or participations? Which option is best for start-ups and growth phases?
  • We expect falling profits: by what means do we reduce the costs accordingly?
  • What measures are required to successfully master an emerging or already existing crisis of the company?
  • How can audits by tax authorities and pension insurance institution be effectively managed?

Customer & Markets

  • Should we continue to expand, if so, should we achieve this through new products in existing markets or by entering new markets?
  • How will the needs of our customers change in the next 2-3 years and are we prepared for taking the necessary steps?
  • Should one consider food delivery companies as competitors to the catering industry or build up a strong cooperation?
  • Which expectations on the part of the customer will play an essential role in the field of digitization?
  • “Customization” – how do we design products with limited resources to target-oriented products?
  • How do we gain more time for the customer and how do we ensure his long-term loyalty?

Operations

  • What degree of digitization is right for our company?
  • What consequences could a non-GDPdU-capable POS system cause?
  • How can decision-making be made more effective?
  • How can we design our work processes so that our employees are always able to provide our customers with an excellent service?
  • How intensively should networking with major suppliers be realized?
  • How can production processes be optimized?
  • Should we consider outsourcing other parts of our value chain?

Human Resources & Education

  • Which strategies do we have to develop to meet the skills shortage?
  • How do we succeed in winning the TOP TALENT we need and retaining it in the long term?
  • What measures are needed to develop in-house skills?
  • What does the claim “culture eats strategy for breakfast” mean for the requirements of effective leadership?
  • How do continuous improvements become an integral part of the corporate culture?

Weiand Hospitality Consulting - Best Practice Research

Food & Beverage Inspirations

Local food shops are a pleasure to peruse, but international supermarkets and online delivery services like Amazon fresh are taking their toll on smaller outfits. A thoughtful independent – of any size- can be a remedy to the big-brand supermarket experience of ever-fresh ingredients and perfect looking produce that`s travelled halfway around the world before hitting your plate.
By contrast, our selection – from butchers, delicatessen, wine shops and cheese mongers are noble touchstones for all that local retail can offer.

Food Retail

Zupan Markets, Portland
zupans.com
Butter Lindner, Berlin
lindner-esskultur.de
Meyer Feinkost, Frankfurt
meyer-frankfurt.de
Feinkost Käfer, München
feinkost-kaefer.de
Dean & Deluca, New York
deandeluca.com
Julius Meinl, Wien
meinlamgraben.at
Eately Market, München
eataly.net
Mutterland, Hamburg
mutterland.de
Imadeya,Tokyo
imadeya.co.jp/en

Department stores

La Grande Epicerie, Paris
lagrandeepicerie.com/en/index/en
KaDeWe, Berlin
kadewe.de/en
Harrods, London
harrods.com/en-gb/en
Gourmet Market, Bangkok
gourmetmarketthailand.com
Isetan department store, Tokyo
isetan-mistore.jp
Stockmann Herkku, Helsinki
stockmann.com/herkku

Butcher

Victor Churchill Butcher, Sydney
Anthony Bourdain calls it “The most beautiful butcher shop in the world.”
victorchurchill.com

Asian concepts

ITSU, London
itsu.com

Producers

Salt
JQ Dickinson Salt-Works
Charleston, USA
jqdsalt.com
Nougat
Scaldaferro
Dolo, Italien
scaldaferro.it
Olive oil
Olisur
Santa Maria, Santiago, Chile
olisur.com
Chocolate
Marou
Hanoi, Vietnam
marouchocolate.com
Butter
Ploughgate Creamery
Fayston, Vermont, USA
ploughgate.com
Dairy products
Nakahora Bokujou
Iwate, Japan
nakahora-bokujou.jp

Bakery/Patisserie

PAUL, London, Paris
paul-uk.com
St John Bakery, London
stjohnrestaurant.com
Toraya, Tokyo
toraya-group.co.jp
Bread Alone, New York
breadalone.com
Dans dix ans Bakery, Tokyo
dans10ans.net/
Le Petit Grain, Paris
lepetitgrainparis.com

Food Markets

Market Hall Fullham, London
markethalls.co.uk
Markthalle Neun, Berlin
markthalleneun.de
Granville Island Public Market, Vancouver
granvilleisland.com/public-market
Mathallen, Oslo
mathallenoslo.no/en/
Vanha Kauppahalli, Helsinki
vanhakauppahalli.fi
Mercado de Vallehermoso, Madrid
mercadovallehermoso.es
The Neighbourgoods Market, Cape Town
neighbourgoodsmarket.co.za
Carriageworks Farmers Market, Sydney
carriageworks.com.au

Resources

Designer & Architects

Lázaroro Studio, Barcelona
lazarorosaviolan.com/en
Studioilse, London
studioilse.com
Autoban, Istanbul
autoban.com.tr
Schweitzer Project-Ladenbau, Naturns, Italien
schweitzerproject.com/
+tongtong, Wellington
tongtong.co

Executive education

Hotelmanagement

Cornell University
School of Hotel Administration
Ithaca, New York, USA
cornell.edu
École hôtelière de Lausanne
Lausanne, Switzerland
ehl.edu
Hotelfachschule Heidelberg
Heidelberg, Germany
hotelfachschule-heidelberg.de
SDA Bocconi School of Management
Via Bocconi, 8
20136 Milano, Italy
sdabocconi.it

Distance learning

The Open University
Milton Keynes, UK
open.ac.uk

International fairs

AMBIENTE
Frankfurt, Germany
ambiente.messefrankfurt.com
Salone del Mobile
Milan, Italia
salonemilano.it/en
Internorga
Hamburg, Germany
internorga.com
Global Food
Technology & Innovation
London, UK
foodinnovateworld.com
NRA Show
Chicago, US.
show.restaurant.org
Food Hospitality World
fhwexpo.com
HOST MILANO
Milan, Italy
host.fieramilano.it
Merano Wine Festival
meranowinefestival.com
MAISON & OBJET
Paris, France
maison-objet.com
Anuga
Köln, Germany
anuga.com
European Food Summit
foodsummit.eu

Reading & Listening

Design & Interior

Casa Brutus
Design- und Architekturmagazin
casabrutus.com
Architectual Digest
ad-magazin.de
Wallpaper Magazine
Design, Architektur, Kunst und Reisen
wallpaper.com
The World of Interiors
worldofinteriors.co.uk
SALON
Das Magazin für Gastlichkeit, Design und Kultur
salon-mag.de
YATZER
Design, Reisen, Mode und Kunst
yatzer.com
Food Service
food-service.de
TOPHOTEL
tophotel.de

Travel

Condé Nast Traveller
Luxus-Reise-Magazin
cntraveller.com
Travel Magazine
travelandleisure.com

Global perspectives

The Monthly Barometer
monthlybarometer.com
Monocle
Globale Geschehnisse, Business, Kultur & Design
monocle.com

Contact

Learn more about our consulting services and arrange a personal, non-binding appointment.

Weiand Hospitality Consulting
Quartier Potsdamer Platz
Linkstraße 2, Level 8
10785 Berlin, Germany
Telefon: +49 30 700 12 7029
E-Mail: info@weiand-hospitality.de

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